Get In Touch
Our support team is here to help you succeed. Reach out with questions, concerns, or feedback.
How Can We Help?
Choose the best way to reach us based on your needs
Service status
Check current platform availability before reporting an outage
Availability:
https://status.billerapi.com
Response Time:
No published response-time commitment
Best For:
Live incident status
Email support
Send detailed questions or concerns via email
Availability:
support@billerapi.com
Response Time:
No published response-time commitment
Best For:
Account issues, payment questions, detailed inquiries
FAQ & Help Center
Find answers to common questions instantly
Availability:
Available 24/7
Response Time:
Immediate
Best For:
Common questions, getting started, general info
Common Support Topics
Here's what our team can help you with
Account & Payments
- Payment status and history
- Account setup and verification
- Direct deposit / PayPal setup
- Tax documentation
Tasks & Training
- Task instructions and clarification
- Training access and completion
- Quality score questions
- Task availability
Technical Issues
- Website errors or bugs
- Login problems
- Task submission issues
- Browser compatibility
Support Hours
Live Chat:Monday - Friday, 9 AM - 6 PM EST
Email Support:Monday - Friday, 9 AM - 6 PM EST
FAQ & Help Center:Available 24/7
Note: Urgent technical issues affecting task completion are prioritized and may receive support outside regular hours.
Before You Contact Us
Check these resources first for faster answers
Check the FAQ
Most common questions answered
Dashboard Help
In-app guidance and tutorials
Task Guides
Detailed task instructions
Check Status
All systems operational